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Gym Equipments

policies & procedures

Welcome to Onyo's Policies & Procedures Hub

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At Onyo, transparency and trust are at the core of our commitment to you. This page serves as a comprehensive resource where you can explore our policies and procedures, ensuring a seamless and informed experience.

 

From shipping details to return processes, we believe in keeping you well-informed about every aspect of your journey with us. If you have any questions or require further clarification, feel free to reach out to our dedicated customer support team.

 

Thank you for choosing Onyo – where clarity meets confidence.

Shipping

Shipping infomation

Shipping Policy

At Onyo, we strive to deliver your premium athleisure with speed and efficiency. Here's what you need to know about our shipping process:

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Processing Time:

  • All orders are processed within 2 business days from the time of purchase.

  • Onyo is Brisbane based. So where applicable delays may occur as per Brisbane QLD Public Holidays

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Shipping Method:

  • We offer express shipping Australia wide to ensure you receive your Onyo activewear promptly.

  • Standard shipping is available Worldwide

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Shipping Timeframes:

  • Express Domestic Orders: Expected delivery within 2 - 4 business days (Australia)

  • Standard Domestic Orders: Expected delivery within 6 - 10 business days (Australia) 

  • International Orders: Delivery times may vary based on location. Please contact us for a specific ETA or use the AusPost shipping calculator to estimate (Onyo Post Code 4000)

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Order Tracking:

  • Once your order is dispatched, you will receive a shipping confirmation email containing tracking information, allowing you to monitor your package's journey.

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Shipping Costs:

  • Shipping costs are calculated at checkout and vary based on location and selected shipping method.

  • Orders to Australia over $100 AUD automatically receive free standard shipping.

  • Orders to New Zealand over $150 automatically receive free standard shipping.

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Customs and Duties:

  • International customers may be subject to customs fees and import duties based on their country's regulations. These charges are the responsibility of the buyer.

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Note: Business days exclude weekends and public holidays.

If you have any further questions or require assistance, please contact our customer support at onyo.contact@gmail.com

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Thank you for choosing Onyo – where style meets performance!

Return & refund's

Onyo Return & Exchange Policy

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At Onyo, we want your experience with us to be as seamless as possible. If you’re not completely satisfied with your purchase, we offer the following process for returns and exchanges:
 

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Return & Exchange Process:

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  1. Contact Us
    You have 10 days from receiving your order to contact us via email at onyo.contact@gmail.com or through our social media channels to request a return or exchange.
     

  2. Receive Shipping Label
    Once your request is seen to, we will provide a shipping label to your email.
     

  3. Prepare Your Return
    Take your item to your local AusPost office and purchase a flat-rate shipping satchel (sizes Small to Extra Large available) that corresponds with the return label provided.
     

  4. Send Your Item
    Have AusPost send the item back to us using the provided shipping label. AusPost can also print the label for you, if needed.
     

  5. Assessment & Approval
    Once we receive the item, we will assess its condition. You will be notified if your return or exchange has been approved.
     

  6. Shipping Costs

    • For Returns: Onyo covers the cost of return shipping.

    • For Exchanges: If an exchange is approved, we will cover the shipping cost for the replacement item as a gesture of goodwill for the satchel you purchased.

    The only cost to you for a return or exchange is the AusPost satchel.



    Sizing Recommendation:
    To minimize the need for returns or exchanges, we recommend checking our sizing guide carefully before placing your order.

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