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Gym Equipments

policies & procedures

Welcome to Onyo's Policies & Procedures Hub

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At Onyo, transparency and trust are at the core of our commitment to you. This page serves as a comprehensive resource where you can explore our policies and procedures, ensuring a seamless and informed experience.

 

From shipping details to return processes, we believe in keeping you well-informed about every aspect of your journey with us. If you have any questions or require further clarification, feel free to reach out to our dedicated customer support team.

 

Thank you for choosing Onyo – where clarity meets confidence.

Shipping

Shipping infomation

Shipping Policy

At Onyo, we strive to deliver your premium athleisure with speed and efficiency. Here's what you need to know about our shipping process:

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Processing Time:

  • All orders are processed within 2 business days from the time of purchase.

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Shipping Method:

  • We offer express shipping Australia wide to ensure you receive your Onyo activewear promptly.

  • Standard shipping is available Worldwide

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Shipping Timeframes:

  • Express Domestic Orders: Expected delivery within 2 - 4 business days (Australia)

  • Standard Domestic Orders: Expected delivery within 6 - 10 business days (Australia) 

  • International Orders: Delivery times may vary based on location. Please contact us for a specific ETA or use the AusPost shipping calculator to estimate (Onyo Post Code 4000)

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Order Tracking:

  • Once your order is dispatched, you will receive a shipping confirmation email containing tracking information, allowing you to monitor your package's journey.

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Shipping Costs:

  • Shipping costs are calculated at checkout and vary based on location and selected shipping method.

  • Orders to Australia over $100 AUD automatically receive free standard shipping.

  • Orders to New Zealand over $150 automatically receive free standard shipping.

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Customs and Duties:

  • International customers may be subject to customs fees and import duties based on their country's regulations. These charges are the responsibility of the buyer.

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Note: Business days exclude weekends and public holidays.

If you have any further questions or require assistance, please contact our customer support at onyo.contact@gmail.com

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Thank you for choosing Onyo – where style meets performance!

Return & refund's

Return Policy

At Onyo, we want you to be completely satisfied with your premium athleisure purchase. If you find that your item doesn't meet your expectations, we're here to help. Our return policy is simple:

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Contact Us:

  • To initiate a return or discuss refund options, please contact our customer support team via email at onyo.contact@gmail.com or through our social media channels.

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Conditions for Returns:

  • Items must be returned in their original condition, unworn, and with all tags attached within 10 days of receiving your order.

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Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed, and a credit will automatically be applied to your original method of payment.

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Exchanges:

  • Unfortunately, we do not currently offer exchanges. If you wish to exchange an item, we recommend initiating a return and placing a new order.

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Return Shipping:

  • Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or error on our part.

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Contact Us:

  • If you have any further questions or need assistance, please don't hesitate to contact us. Your satisfaction is our priority!

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Thank you for choosing Onyo – where returns are made simple and customer satisfaction is paramount.

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